British Columbia
Kelowna
Clinic
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ServiceRating
Kelowna Medical Imaging - Mission has received 11 rating(s) and 11 review(s), resulting in an average rating of 2.03 on a scale from 1 to 5. The overall rating for this medical office is bad.
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A Kaur
I had a ultrasound appointment in the month of May 2017 and we were running late possibly by 5 minutes and called the office about it. When we reached the location, didn't see any good visible signage and they have confusing entry to the car parking for the first time visitor. We ended up going to wrong office and therefore late by another 4-5 minutes. Receptionist told me that I'm late by 10 minutes but will check if ultra sound staff is willing or not. We told them we got late because of our 5 year old twin and then the parking confusion. There was no consideration and were given a blunt answer that NO CAN'T be done today, need to book another appointment for late August. And today we went for untrasound at Westend and even though I early by 29 mins, I wasn't examined until 29 minutes after the appointment time. All I want to say these clinics can delay your exam by 20-30 mins but we can't be late by 5 mins. I had called in advance, they could have prepared for the exam by the arrival time, but no they will not as there is a monopoly and they know patients have not choice but to face the rude behaviour of the clinics especially like this one. I see other feed backs and looks like this clinic doesn't care. I wish they are more considerate.
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Profile ID: SRCA-MDS-O-29023