British Columbia
Surrey
Surrey
Clinic
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ServiceRating
Grace Medical Clinic has received 12 rating(s) and 12 review(s), resulting in an average rating of 2.62 on a scale from 1 to 5. The overall rating for this medical office is questionable.
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Lynn
Terrible staff with no knowledge ,long wait and Dr Mohangu does not give enough time to patients and also does not care to find patients actual health problems after the problem became very serious poor patient would find out that from emergency room no words ....
Was this review helpful to you? Rating [ 2.00 ]
Rosemary Turmel
I appreciate the staff at Grace Medical clinic as they are always friendly, courteous and helpful. The reception area and treatment rooms are clean and comfortable.
Was this review helpful to you? Rating [ 4.40 ]
New patient
So I didnt even get the chance to go into this clinic because I was treated horribly from my very first phone call. I was on hold 4 times for 20mins and no one that answered seemed to know what was going on? The one person i manged to give my name to, took forever to spell it and then put me on hold! One person picked up an asked me if i was the pharmacy and when i said no, put me on hold before i could ask when i woyld be helped. When the next person picked up i asked if it was a regular practice to treat new and existing patients this way, the response i got was "this is a busy clinic so you have to expect it". I asked to speak to the office manager and apprantly was already speaking with her. She refused to answer my quetions about online appointments, ignored my complaint and frustration, and kept trying to schedule me for a day that i told the other girl i have to work on! I told her i work in a medical facility that sees upwards of 300 pateints a day and this is NEVER how calls or pateints are treated and the "we are busy,deal with it" approach is a very poor excuse for terrible service. I guess i will never know how awesome the doctor may or may not have been? Needless to say there was never an apology and the front line service is appling. I took a very comfortable PASS on this facility and will look elswhere for more capable staff.
Was this review helpful to you? Rating [ 1.60 ]
Florena
The staff need to stay off their cell phones and get up on their knowledge and try to be more considerate. Dr kabongo is wonderful but maybe should check up on some of those girls more often.
Was this review helpful to you? Rating [ 2.00 ]
Anonymous visitor
If the Dr Smith wasn't so wonderful, I would not go back here. I have waited upwards of an hour for each appt I have been to, all of these appointments have been made well in advance. I appreciate that the Dr spends quality time with each patient, but something needs to be done about the flow. Too many patients, not enough doctors. The two unpleasant receptionists that sit at the front can be rude and very inappropriate. It's hard to sit in the waiting room for over an hour after your appt time and have to listen to them gossip and carry on very inappropriately. The older of the two is quite obnoxious and rude. She is enough to make me switch prenatal clinics, even though I really like my Doctor. I would recommend Dr Smith any day for pre natal care, but you would probably want to find a nicer clinic. It's a horrifying experience in what's supposed to be such a happy joyous time.
Was this review helpful to you? Rating [ 2.20 ]
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